Privacy Policy

Thank you for your interest in Zammad. We take the privacy and the security of data very seriously. Please read the following Privacy Policy.

Data Protection Declaration

The subject of data protection is personal data. These are details of a personal nature or relating to particular matter in connection with an identified or identifiable natural person. This includes, for example, information such as name, postal address, e-mail address or phone number and possibly other information such as a person’s IP address.

Collection, processing and use of data

Zammad is obligated to process data only for the purpose of providing the service and to take all necessary precautions and measures to ensure data privacy and data security at all times. All personal data are processed only in connection with the use of Zammad via the website Third-party websites and are not subject to this declaration. Of course, we observe legal provisions of the Data Protection Act (Act) of the Telemedia Act (TMG) and other privacy legislation.

The security of your data is very important to us! They are transmitted to our servers encrypted by digital security systems. Our websites are protected by technical measures against damage, destruction or unauthorized access.

To optimize our website we collect and store anonymous data, such as date and time of page requests. The identity of the user of the site is not recorded when this information is gathered. User profiles are created using an alias. Here again, no connection is made between the natural person behind the pseudonym of the data collected. We also use browser cookies as source of data collection. These are small text files that are stored on your computer and that collect statistical information such as operating system, your internet browser, IP address, previously visited web page (referrer URL) and date. These data are collected exclusively for statistical purposes to further improve our website and to make our services even more attractive.

When signing up at your company name, first name, last name and your e-mail address will be saved. To complete your profile when activating your account, additional information, such as the postal address and other necessary information, must be provided, in order to issue legally valid invoice documents. Entering additional personal data is voluntary.

Personal data are collected on this website for contractual and technical purposes only. This also applies to the data of your clients, which are needed to fulfill the explicitly communicated services. In no case will this information be sold or given out to third parties for any other reason than to fulfill the service/s already described (e.g. lettershop).

Assigned Usage of Data

We are legally responsible for the designated use of your personal data as well as the data of your clients. We use the data only for the purposes for which you have disclosed them. We will not transfer your personal data to third parties without your explicit consent, except where it is necessary to provide the service and meet the contract. Also, the transmission to authorized state institutions and authorities will only be provided within the legal disclosure requirements, or if we are required by a court to provide information.

We also take internal data protection very seriously. Our employees and service companies are committed by contract to secrecy and to comply with data protection regulations.

Personal information is used by Zammad only for the following purposes:

  • The reception, processing and fulfillment of your order.
  • The provision of services in connection with the provision of electronic keys, access codes and other data that are necessary to access the pages of our service or partners.
  • The renewal of subscriptions for products and services.
  • Ensuring effective customer service and / or technical support for the service.
  • Notifications about services or purchasing.
  • Newsletter dispatch or other promotional material, as well as third party promotions if you have given us an explicit agreement.
  • For other purposes, to which we will inform you and if permitted by law.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how people use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however: Please note that if you do this you may not be able to use all the functions of this website. By using this website, you consent to the processing of your personal data by Google in the manner and for the purposes set out above.

Information and Revocation

You will receive free information at anytime about your data stored on our servers. You can always lock your data collected, or give us permission to delete them or to use them for anonymous data collection and storage to optimise our website. You can also revoke your consent of data usage. To do so, please contact the e-mail address given in the author information. If you have any further questions about our privacy statements and the processing of your personal data, please contact us.