Data Protection Declaration
The subject of data protection is personal data. These are details of a personal nature or relating to particular matter in connection with an identified or identifiable natural person. This includes, for example, information such as name, postal address, e-mail address or phone number and possibly other information such as a person’s IP address.
Collection, processing and use of data
Zammad is obligated to process data only for the purpose of providing the service and to take all necessary precautions and measures to ensure data privacy and data security at all times. All personal data are processed only in connection with the use of Zammad via the website zammad.com. Third-party websites and are not subject to this declaration. Of course, we observe legal provisions of the Data Protection Act (Act) of the Telemedia Act (TMG) and other privacy legislation.
The security of your data is very important to us! They are transmitted to our servers encrypted by digital security systems. Our websites are protected by technical measures against damage, destruction or unauthorized access.
To optimize our website we collect and store anonymous data, such as date and time of page requests. The identity of the user of the site is not recorded when this information is gathered. User profiles are created using an alias. Here again, no connection is made between the natural person behind the pseudonym of the data collected. We also use browser cookies as source of data collection. These are small text files that are stored on your computer and that collect statistical information such as operating system, your internet browser, IP address, previously visited web page (referrer URL) and date. These data are collected exclusively for statistical purposes to further improve our website and to make our services even more attractive.
When signing up at zammad.com your company name, first name, last name and your e-mail address will be saved. To complete your profile when activating your account, additional information, such as the postal address and other necessary information, must be provided, in order to issue legally valid invoice documents. Entering additional personal data is voluntary.
Personal data are collected on this website for contractual and technical purposes only. This also applies to the data of your clients, which are needed to fulfill the explicitly communicated services. In no case will this information be sold or given out to third parties for any other reason than to fulfill the service/s already described (e.g. lettershop).
Assigned Usage of Data
We are legally responsible for the designated use of your personal data as well as the data of your clients. We use the data only for the purposes for which you have disclosed them. We will not transfer your personal data to third parties without your explicit consent, except where it is necessary to provide the service and meet the contract. Also, the transmission to authorized state institutions and authorities will only be provided within the legal disclosure requirements, or if we are required by a court to provide information.
We also take internal data protection very seriously. Our employees and service companies are committed by contract to secrecy and to comply with data protection regulations.
Personal information is used by Zammad only for the following purposes:
- The reception, processing and fulfillment of your order.
- The provision of services in connection with the provision of electronic keys, access codes and other data that are necessary to access the pages of our service or partners.
- The renewal of subscriptions for products and services.
- Ensuring effective customer service and / or technical support for the service.
- Notifications about services or purchasing.
- Newsletter dispatch or other promotional material, as well as third party promotions if you have given us an explicit agreement.
- For other purposes, to which we will inform you and if permitted by law.
Information and Revocation
You will receive free information at anytime about your data stored on our servers. You can always lock your data collected, or give us permission to delete them or to use them for anonymous data collection and storage to optimise our website. You can also revoke your consent of data usage. To do so, please contact the e-mail address given in the author information. If you have any further questions about our privacy statements and the processing of your personal data, please contact us.